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The Internet of Things

The Internet of Things

Events By Jaime Biencinto, Senior Qualitative Researcher It would be strange if an entire week went by without hearing someone speak about the Internet of Things (IoT). It is in the immediate future and worth knowing more about it. The term IoT was coined in 1999 by...
Top Customer Experience Metrics

Top Customer Experience Metrics

Events By Jaime Biencinto, Senior Qualitative Researcher Metrics are a fundamental tool to better understand users of products or services. However, there is a long list of metrics measurements so we thought it would useful to provide you with a selection of 10 key...