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Webinar “Digital banking has exploded during COVID-19. Where to next?”

Events and Webinars

On Wednesday September 30th, Mormedi hosted the webinar “Digital banking has exploded during COVID-19. Where to next?”, together with the Spanish Chamber of Commerce in Japan. 

The event featured Noriko Saeki-Rzonca, Executive Director, Marketing Science, Data Analytics, and CX Design at SonyBank; Fernando Rodríguez, Business Development Director at Bizum and Jaime Moreno, founder and CEO of Mormedi.   

The event was moderated by José Esteves, Associate Dean for MBA & TECHMBA, at IE Business School and covered key topics for the banking industry in Japan and Spain, such as:

  • How has COVID-19 changed the relationship between people and banks?

  • What needs to be done to increase digitalisation in the banking industry in Japan? What are the main challenges?

  • What are the ways that digital migration can be encouraged?

  • Why is digitalisation in banking so relevant and why should Japanese banks focus on a complete digital transformation?

  • What added value can digitalisation offer both customers and financial institutions in future?

  • How can digitalisation improve the customer experience?


Watch the webinar here