Sharing our latest thoughts and expertise on strategy, design and innovation

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Building a Scalable Customer Experience is Key to Success

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SDN 2018: 8 Key Lessons for Moving Service Design to the Mainstream

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Our take from Aircraft Interiors Expo 2018

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Articles
Telefónica presented Movistar Home

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Our take from Mobile World Congress 2018

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Our latest paper

The smart home has promised transformation for a decade. What it delivered was fragmentation.

This edition argues that the future is not about more devices, but about real outcomes. As industries converge on the home, winners will be those who define their role clearly and turn complexity into safety, savings, and peace of mind.

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